When numbers aren't updating correctly in Upsales Insights, this is most likley due to caching issues. This means that Upsales saves some information to make your reports load faster.

Solution: Clearing the cache

1. When inside a Insights dashboard click the option button of the Insights widget not updating correctly to reveal the dropdown:
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2. Select 'Explore From Here'
3. A new view will load showing you the filters and options for this widget.
4. Click the cog icon at the top right part of the view to reveal a dropdown
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5. In the dropdown shown click 'Clear Cache and Refresh'
6. The widget will now reload all of it's data and fetch the newest data available.

Still having trouble? Please contact Upsales Customer success.