A: This applies to both the Fortnox and the Fortnox Premium app. An order is sent to Fortnox when it is saved in the stage selected under Orderfas in the app's settings. In Fortnox Premium with Modul att synka set to Order & Faktura, the stage selected under Fakturafas is sent as well.

To check what happened, go to the Status tab on the order. Each sync attempt is listed here with its result:

• The order is processing (yellow): the order is waiting in the queue to Fortnox. If the status stays yellow, contact support. In Fortnox Premium, an order with the Skip Fortnox sync field checked also stays at this status and is never sent. Uncheck the field and save the order to send it.
• Upsales försäljning ännu ej överförd. Sätt försäljning i konfigurerad fas.: the order is not in the stage the app sends to Fortnox. Move it to the stage selected under Orderfas (or Fakturafas).
• Red: the sync failed. The row shows the error. Fix what it describes and save the order again.