Articles in this section
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Customer Support response templates
Create template responses to send when used with the Customer Support add-on. These can be shared...
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How to analyse and report on Customer Support tickets
You can find, filter, and crunch data relating to Customer Support tickets in the Report Centre. ...
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Ticket rules: Assignee
This is a feature in the Customer Support add-on that lets you assign your tickets to users based...
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Customer support ticket types: How to edit
This is a feature in the Customer Support add-on that lets you create your own ticket types to ca...
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Customer support: How to change ticket priorities
This is a feature in the Customer Support add-on that lets you prioritise your tickets based on y...
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Ticket rules run order
Your ticket rules are run in a sequence, starting with the top and continuing down to the last on...
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Ticket rules
Ticket rules help you assign tickets to the right user or team depending on the ticket's email de...
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Customer Support: Overview
Customer Support lets you streamline your support operations while tightening the link between yo...
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How to view support tickets related to a company or contact
Need to prepare for a meeting with a contact or company? You can check if they have any open or c...
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How to create customer support tickets
As well as receiving customer support tickets, you can create them inside Upsales. Here's how. Th...
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How to respond to customer support tickets
How to manage responses to customer support tickets. Click the Customer Support tab: Click the ...
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How to receive customer support tickets
Here's how to start receiving and resolving customer questions from inside Upsales. Your domain n...
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How to add users to Customer Support
How to give users access to the Customer Support feature. You need Admin access Activate Custom...
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