Articles in this section

• Merge tickets in Customer Support

  Multi select to merge tickets Merge tickets can be access through the multi select in the ticket ...

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• Relate to activities in Customer Support tickets

  You can relate to activities linked to the company, based on the activities they have ongoing. Th...

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• How to add Customer Support custom fields

  This article covers: Add custom fields Restrict to type Add custom fields Click Settings → CRM ...

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• How to exclude domains and email from tickets

  You can prevent some tickets from reaching the Customer Support inbox. For example, tickets from ...

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• How to assign and unassign Customer Support tickets

  You can change or remove support ticket assignees for you and your colleagues. Open the created ...

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• How to edit Customer Support ticket types

  This is a feature in Customer Support that lets you create your own ticket types to categorise an...

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• How to activate and deactivate ticket priority

  This is a feature in Customer Support that lets you prioritise your tickets based on your rules. ...

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• How to view support tickets related to a company or contact

  Need to prepare for a meeting with a contact or company? You can check if they have any open or c...

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