Articles in this section
-
Q: Can you edit a scheduled email-campaign?
A: Yes, but only the user that created the campaign can edit it.
Read more -
Q: Where does the email types come from?
A: They are connected to the unsubscribe lists. For every unsubscribe list you have you will have...
Read more -
Q: How do I add a new contact to an active flow?
A: You add the contact to the segment thats connected to the flow Read more about Flows Read mo...
Read more -
Q: How does the "Latest score update" work in segments / Journey?
Does this mean:A) 50 points in the last 90 daysB) 50 points and the last point was in the last...
Read more -
Can I use custom fonts with forms and landing pages?
Yes, there are two ways to use custom fonts with forms and landing pages. Add a Google Font insi...
Read more -
How can I assign a lead, even though it already has a Journey status assigned?
A lead gets a Journey status assigned if the company/contact has been assigned to a rep in the pa...
Read more -
How should I use Journey statuses with segments?
With your Journey statuses configured, it is very easy to create segments based on where in the f...
Read more -
What is the difference between a lead and an MQL?
A lead is a new company or contact who has interacted with your website, team and/or content. An ...
Read more -
How can I send an email to all contacts who have submitted a form?
You can create a segment that includes contacts who have submitted a form, including a date range...
Read more -
When I send a newsletter, how can I prevent sending to emails that bounced?
When setting up the segment you will use for the email campaign for the newsletter, make sure to ...
Read more -
How do I set up a Flow to send 3 emails with 7 days (a week) between each?
There are some parameters to consider for setting up a flow with time between each email. First, ...
Read more -
I have a segment with a flow using a template. What text do customers get when I update the template?
If you make changes to a template that is used by a Flow, all changes to that template affect the...
Read more -
I created a segment, but I can't see it on the contact card.
After creating a segment, you will need to wait up to one hour before you can see if on the conta...
Read more -
How do I include companies (or exclude companies) with two sets of postcodes?
To include companies with two sets of postcodes, use a combination of segments. Imagine you want ...
Read more -
Why doesn't my form update on my website?
If your embedded form is not updating on your website, you may need to clear your browser cache. ...
Read more -
I'm not getting the information entered in a form in my notification email.
The most likely reason for this is that someone added a field after the creation of the notificat...
Read more -
Can I use custom scripts on my landing pages?
You can use custom scripts with your landing pages, including pointing to fonts stored on a publi...
Read more