Articles in this section

• Q: Can you edit a scheduled email-campaign?

  A: Yes, but only the user that created the campaign can edit it. 

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• Q: Where does the email types come from?

  A: They are connected to the unsubscribe lists. For every unsubscribe list you have you will have...

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• Q: How do I add a new contact to an active flow?

  A: You add the contact to the segment thats connected to the flow   Read more about Flows Read mo...

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• Q: How does the "Latest score update" work in segments / Journey?

    Does this mean:A) 50 points in the last 90 daysB) 50 points and the last point was in the last...

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• Can I use custom fonts with forms and landing pages?

  Yes, there are two ways to use custom fonts with forms and landing pages. Add a Google Font insi...

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• How can I assign a lead, even though it already has a Journey status assigned?

  A lead gets a Journey status assigned if the company/contact has been assigned to a rep in the pa...

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• How should I use Journey statuses with segments?

  With your Journey statuses configured, it is very easy to create segments based on where in the f...

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• What is the difference between a lead and an MQL?

  A lead is a new company or contact who has interacted with your website, team and/or content. An ...

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• How can I send an email to all contacts who have submitted a form?

  You can create a segment that includes contacts who have submitted a form, including a date range...

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• When I send a newsletter, how can I prevent sending to emails that bounced?

  When setting up the segment you will use for the email campaign for the newsletter, make sure to ...

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• How do I set up a Flow to send 3 emails with 7 days (a week) between each?

  There are some parameters to consider for setting up a flow with time between each email. First, ...

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• I have a segment with a flow using a template. What text do customers get when I update the template?

  If you make changes to a template that is used by a Flow, all changes to that template affect the...

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• I created a segment, but I can't see it on the contact card.

  After creating a segment, you will need to wait up to one hour before you can see if on the conta...

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• How do I include companies (or exclude companies) with two sets of postcodes?

  To include companies with two sets of postcodes, use a combination of segments. Imagine you want ...

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• Why doesn't my form update on my website?

  If your embedded form is not updating on your website, you may need to clear your browser cache. ...

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• I'm not getting the information entered in a form in my notification email.

  The most likely reason for this is that someone added a field after the creation of the notificat...

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• Can I use custom scripts on my landing pages?

  You can use custom scripts with your landing pages, including pointing to fonts stored on a publi...

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