A: When you save an opportunity as won (100%) or lost (0%), the Fortnox app checks it before the save goes through. If a check fails, the opportunity is not saved and you get an error message. Some of the messages are in Swedish. Find the message below, fix the cause and save again.
Error messages when saving
| The message says | What to do |
|---|---|
| "Autentiseringen till Fortnox kunde inte förnyas automatiskt. En administratör i Upsales behöver gå till appens inställningar och autentisera igen." | The connection to Fortnox has stopped working. An admin needs to log in to Fortnox again, see Reconnect Fortnox. |
| The invoice is booked in Fortnox ("Fakturan är bokförd i Fortnox") | A booked invoice can't be changed from Upsales. Make the change in Fortnox. |
| The order or invoice is cancelled in Fortnox ("är avbruten i Fortnox") | Re-open the order or invoice in Fortnox, then save the opportunity again. |
| The order has already been invoiced in Fortnox ("har redan fakturerats i Fortnox") | The order can't be updated from Upsales any more. Make the change on the invoice in Fortnox. |
| The customer is inactive in Fortnox ("Den anslutna kunden är inaktiv i Fortnox") | Activate the customer in Fortnox, then save the opportunity again. |
| The stage can't be changed on an order synced to Fortnox | An opportunity that has been sent to Fortnox can't be set to 0%. |
| Missing financial year in Fortnox | Create the financial year that covers the opportunity's date in Fortnox. |
| The order is missing a company | Add a company to the opportunity. |
| The integration is missing fields | Contact support. |
| "Slutdatum för periodisering måste vara efter startdatum." (Fortnox Premium) | Set the periodization end date to a date after the start date. |
| "Följande produkter har felaktigt intäktskonto" (Fortnox Premium) | Enter a four-digit account number in the Intäktskonto field on each product the message lists. |
Errors after the save
When the opportunity is saved, it is sent to Fortnox. If Fortnox rejects it, you get a notification that starts with "Misslyckad överföring", followed by the reason Fortnox gave. Fix what the message describes and save the opportunity again.
An admin can see every transfer and its result in Settings → Apps → Fortnox, on the Status & troubleshooting tab. Click Show log to see the log.
Reconnect Fortnox
- Go to Settings → Apps → Fortnox (or Fortnox Premium) and open the Settings tab.
- Under Autentisering, click Revoke authentication.
- Click Logga in i Fortnox and log in with your Fortnox account.
The connection now shows Connected with oAuth. If the problem persists, contact our support team.