Make sure to toggle the Phone framework as an initiation when you're creating your app.
Learn about phoneCalls in Upsales API
Your app needs to do requests to Upsales API on behalf of your users to list and update phoneCalls objects.
2. Endpoints your app should listen to
As you know from the introduction to Apps in Upsales, we'll make requests to your app to let you know your app is being used. A phone app has the following endpoints to listen to.
To check if there are any ongoing phone calls
When the user starts a new phone call
When the user hangs up the call
/recording
To play a recording of the call (if available)
3. Webhooks your app should send
For a seamless user experience, make sure your app notifies us of the following events
When a call has been picked up
If the call was hung up outside of Upsales
Feedback? Got any questions or have we missed something that would make your Phone app even better? Let us know at apps@upsales.com