Articles in this section

• How to create ticket rules for Customer Support

  Use ticket rules to automatically categorise, assign, and prioritise Customer Support tickets. Th...

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• How to change order of ticket rules

  If you've got multiple rules for Customer Support tickets, here's how to select which rule runs f...

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• Ticket rules: Assignee

  This is a feature in Customer Support that lets you assign your tickets to users based on your ru...

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