Discover how to identify your volumes of created, pending, and closed tickets in the Support Overview dashboard. Get a fast overview of what your customers are contacting you about and what the most used ticket type is.
To access this dashboard, you need both the Customer Support and Insights products.
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Click Analytics → Upsales Insights:
- Click Dashboards, search and click Support Overview:
- View a summary of your tickets that need action, are being handled and have been closed:
- View a report of the amount of tickets broken down on an individual level, per Support user:
- Explore when your customers are reaching out, and compare created ticket vs closed tickets per day: