Discover how to customise priority and status levels for projects.

Set your own statuses and priorities to manage projects from start to finish.

Projects require the Service Management add-on. The page is available to administrators and users with Project/Service admin.

1. Click Settings → Project → Priority & status:
   
   
    
2.  To add a new priority or status, click Add. Click an existing priority or status to edit. Each one has a Name and a Category: High, Medium or Low for priorities, and On track, Needs attention or Off track for statuses. Click the check mark to save:
   
   
    
3.  You can set any priority or status to be the default. To change an existing default, select the new option and click Save:
   
   
    
4. You can also merge priorities or statuses once there are at least two. Click Merge priority in the Priority box or Merge status in the Status box. Select the two to merge, enter a new name, and click Merge priority or Merge status. Projects and templates that use the first one move to the second, which gets the new name. The first one is deleted: