Logo Logo Help centre
Search
Sign in
  • Contact us
    support@upsales.com +468 505 806 01 Share your screen
    Upsales Nordic AB Sveavägen 21 111 34 Stockholm
  1. Upsales Help Centre
  2. Sales
  3. Frequently Asked Questions

Why can't I see appointments in my Google Calendar?

Appointments you book in Upsales are added to your Google Calendar by the Google Calendar app. If an appointment is missing, check the following.

  • You have connected your Google account. The Google Calendar app is connected per user. Open the app's settings and click Authorize on Google. Only appointments created after you connected are added to your calendar.
  • The appointment has not already ended. Appointments in the past are not added.
  • Who booked the appointment. An appointment is added to the Google Calendar of the user who created it in Upsales. Changes made by other users are not sent to Google Calendar. If a colleague books an appointment and adds you to it, you receive it as an invitation from your colleague's Google Calendar. Your colleague needs to have connected their own Google account for this to happen.

If the appointment was booked by someone you haven't interacted with before, Google doesn't add the invitation to your calendar automatically. You'll need to change your Google settings.

  1. Go to your Google Calendar
  2. Click Settings → General → Event settings
  3. Under Add invitations to my calendar, select From everyone:

    Change_GCal_settings_for_unknown_senders.gif

  4. When an appointment is arranged, you'll see a notification that asks you to click I know the sender:

    know.png
Was this article helpful?
Have more questions? Submit a request
Return to top

Articles in this section

  • Q: How do I delete a campaign?
  • Q: Can I restore something I've deleted in Upsales?
  • Är Upsales nere? Så kollar du systemstatus
  • Is Upsales down? How to check system status
  • Q: What constitutes contact in the 'last contacted' column?
  • Q: How do I use On demand in events?
  • Q: Do activities disappear if I delete a call list or campaign?
  • Q: How do I send an email to several contacts?
  • Q: Can I edit the form in my Easy booking page?
  • Q: What can I update in bulk in Upsales?
See more

Can't find what you're looking for?

Contact Upsales Customer Success:

Chat Call Email
Help Center API Status Visit upsales.com
support@upsales.com +468 505 806 01 Share your screen