If something looks wrong in Upsales, check status.upsales.com first — it shows live incidents and planned maintenance before you troubleshoot anything else.
The status page lists each Upsales service separately, keeps an incident history, and lets you subscribe to updates by email so you're notified automatically.
Step 1: Check the status page
Go to status.upsales.com. If there's an ongoing incident, it's listed at the top with live updates as we work on it — that's usually your answer.
Step 2: If the status page is clear
An all-clear status page means the issue is most likely specific to your account, your browser, or one feature. Two questions narrow it down:
- Does it affect your colleagues too, or only you? If it's only you, log out and back in, then try a different browser or an incognito window. This resolves most cases caused by a cached session or blocked cookies.
- Is the whole platform unreachable, or one specific function? If it's one function, note exactly what you were doing and the exact error message — a screenshot helps.
Step 3: Still stuck?
If it's blocking work for several users, or you're stuck on an error you can't get past, feel free to contact us and we'll take it from there.