You can choose what Customer support notifications and email notifications to receive.
- Click Settings → My profile → Notifications:
- Scroll down to Notifications, tick to select or deselect notifications for Ticket assigned status, Ticket replies, New inbound tickets and Ticket updates on accounts you manage. Ticket assigned status, Ticket replies and New inbound tickets are only shown to users with a support seat:
- These will now appear in real-time:
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Scroll down to Email notifications, tick to select or deselect receiving emails for Assigned a ticket, Customer replied to a ticket, Mentioned in a ticket and Receive email about new tickets as account manager. Customer replied to a ticket is off until you tick it. Assigned a ticket and Customer replied to a ticket are only shown to users with a support seat:
If send email settings in a ticket rule is selected, Assigned a ticket and Receive email about new tickets as account manager will be ignored
Example of Assigned a ticket:
Example of Mentioned in a ticket:
Example of Receive email about new tickets as account manager: