Here's how to start receiving and resolving customer questions from inside Upsales.
Your domain needs to be verified before you can answer customer support tickets and send email confirmations for created tickets from your own email address. Unverified domains will send emails from noreply@upsales.com, however the customer can still reply to the connected email.
- Click Settings → Customer support → Email set-up
- Click Add and enter the email address you want to use for receiving support tickets in Upsales. This will also appear to customers as the sender email address. Then click Send verification email:
- A verification code gets sent to your email address. Enter this in Upsales:
- To create tickets automatically in Upsales from your verified email, set up automatic forwarding in your email provider settings. For the forwarding address, use the unique email address that appears after you enter the verification code (in Step 3):
Sync emails in Upsales with Gmail guide
Sync emails in Upsales with Outlook guide - Your email is now connected to Upsales. You will see the email in your list of connected email addresses.
- To reply to tickets from Upsales, your email domain needs to be verified. Upsales includes instructions showing you how.
Settings for auto replies