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How to configure Customer Support notifications

Permission needed:
Customer Support access
Available with Product:
Customer Support

You can choose what Customer support notifications and email notifications to receive.

  1. Click Settings → My profile → Notifications:

    notifications.png

  2. Scroll down to Notifications, tick to select or deselect notifications for Ticket assigned, ticket replies, ticket updates on accounts you manage:

    chrome_ffgSS3zzy5.gif
  3. These will now appear in real-time:

    example.png

  4. Scroll down to Emails, tick to select or deselect receiving emails for being assigned a ticket, mentioned in a ticket, or receive new emails about new tickets as an account manager:

    chrome_bK8NEOHMKm.gif

    If send email settings in a ticket rule is selected, Assigned a ticket and Receive email about new tickets as account manager will be overridden. 

    Example of Assigned a ticket:

    Assigned a ticket.png

    Example of Mentioned in a ticket:

    Mentioned in a ticket.png

    Example of Receive email about new tickets as account manager:

    Tickets to account manager.png
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Articles in this section

  • Customer Support: Overview
  • How to add users to Customer Support
  • How to configure email for Customer Support tickets
  • How to configure Customer Support notifications
  • How to use Customer Support
  • How to create Customer Support tickets

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