You can choose what Customer support notifications and email notifications to receive.
- Click Settings → My profile → Notifications:
- Scroll down to Notifications, tick to select or deselect notifications for Ticket assigned, ticket replies, ticket updates on accounts you manage:
- These will now appear in real-time:
- Scroll down to Emails, tick to select or deselect receiving emails for being assigned a ticket, mentioned in a ticket, or receive new emails about new tickets as an account manager:
If send email settings in a ticket rule is selected, Assigned a ticket and Receive email about new tickets as account manager will be overridden.
Example of Assigned a ticket:
Example of Mentioned in a ticket:
Example of Receive email about new tickets as account manager: