Explore the licence for managing customer support tickets in Upsales and optimising customer experience.
You can add multiple support users (depending on your Upsales plan and number of seats) to collaborate on solving customer issues. You can manage customer tickets from start to finish. All from inside Upsales.
You can add internal notes to collaborate with your colleagues in other teams, and view tickets within company and contact cards. These are visible to colleagues in sales, so they can check if there any support tickets before meeting with contacts and companies.
Account manager notifications
Get notified by Upsales if any of your customers submit a new ticket and track the progression of it.
Account manager is a field on companies where you can add one or multiple users.