Discover how to give users access to the Customer Support feature.
- Activate Customer Support: a billing admin can buy it in Settings → Account → Billing portal, on the Products tab. If it is not offered there, contact us
- Click Settings → Account → Users & roles
- Select the user or create a new user
- Click the toggle next to Support to give the user Support access:
If the toggle is greyed out, all support seats are in use. A billing admin can click Buy more support licenses below it to add seats. If that link is not shown, contact your account manager.
- The Support tab is now visible to the user when they login:
More about Licence types (Support vs CRM)