This role allows you to manage Customer Support tickets, emails, and templates.
When creating or editing a user, if you have activated Customer Support and the user's License type includes Support, you'll have the option of Support admin to:
- Manage Customer Support ticket rules
- Set up Customer Support emails
- Manage custom fields for support tickets
- Create and edit templates for responses and automatic replies
- Manage Ticket settings
- Manage Ticket forms
- Delete Customer Support tickets