Initiate calls directly from activities, company- or contact card in Upsales. All of your calls are available to view under the Calls tab. This guide shows you how to install the Tele2 app in your Upsales account.
Installing Tele2: Administrators
- Click Settings → App directory:
- Click Tele2:
- Click Activate:
- Turn on Save phone call even if number does not match any contact in Upsales to also save calls to and from numbers that don't belong to a company or contact in Upsales
- Turn on Open activity window automatically to have Upsales open a window for logging the call when a call is answered, and choose the Default phone activity type
- In The domain of your organization, add your Tele2 domain. To find it, open your Tele2 software and click Settings: your domain is displayed after your username
- Each user then has to activate and add their Tele2 login credentials themselves (explained below):
Installing Tele2: Users
To enable the integration between Tele2 and Upsales you need to activate the app.
- Click Settings → My Profile → Tele2:
- Click Activate
- Add your Tele2 username in Tele2 Username and your API ticket in Tele2 API-Ticket (explained below)
Username
You need to get hold of your Tele2 user ID and add that to your settings. You find the user ID by opening your softphone and click settings. Add everything before "@youdomain" in Upsales.
API ticket
You need to create an API ticket (Swedish: Biljett in Tele2) to enable the integration. To create one, start by opening your softphone and click tools and my page.
When your browser is open, and you are under "My page" in Tele2 go to Token (Swedish: Biljetter), create a new token and add rights to control phone calls (Swedish: Samtalsstyrning), press Create token (Swedish: Skapa biljett).
Click on the token you just created and add the token to Upsales.
Remember to save the app settings in Upsales, and you are ready to start using the app. (All users need to create their own unique token).
You need to have the same email registered in Upsales as you have in Tele2. Contact your Tele2 administrator to get help to change your email if it's not correct. You can see your email by opening your softphone and click tools and my profile.
Open Upsales when you get a phone call
If you want to be prepared in every phone call we can help you open Upsales when someone is calling you.
Upsales will search in your account by the incoming phone number and open the contact card if we get a match. If this is interesting follow these steps.
1. Open Tele2 softphone
2. Click Tele2 → Settings
3. Choose Advanced and then Configure external applications (press on External...)
4. Click "+"
5. Give the application a name, such as Upsales
6. Mark checkbox Autostart
7. Add https://power.upsales.com/#/who-called/$CALLINGNUMBER to field start-URI
8. Press OK in all three windows.
Take full advantage of our integration with Tele2
Upsales TV
When your team has installed the integration you could add Upsales TV. It's a great way to motivate and visualise the team progress against your meeting goals. Combine how many dials each member has done today or this week with how many meetings they have booked and show this in real-time on a TV at your office.
Upsales Insights
Take full advantage of your phone data by using Upsales Insights to get a deep understanding of:
- who you are calling
- how many calls you need to get a booked meeting
- who in the team has the highest or lowest success rate
FAQ
Why do I need to click open Tele2 every time I press on a phone number in Upsales?
If you are using Mac and chrome, this is a Chrome issue. To remove this question, we have found a way around it but we do not support this and can't guarantee that this will work forever.
To remove the pop-up question open the app Terminal and past the line below in the window and press enter. Close your terminal and restart chrome (command + Q).
Paste this line in your terminal
defaults write com.google.Chrome ExternalProtocolDialogShowAlwaysOpenCheckbox -bool true
When you open chrome again and press on a number in Upsales you will now have the option to always open callto-links with Tele2. Tick the box and the pop-up will disappear.
Why will my mac always open Zoom instead of Tele2 when I'm using chrome?
This is some Mac-related problem together with Chrome and Tele2. We have not found a good solution for this yet. The best you can do is to move the Zoom app to the trashcan when you have your calling time and then remove zoom from the trashcan when you are done. Another solution would be to start using Firefox instead of chrome on Mac.