When using the Upsales Gmail Chrome extension, you can create an email in Gmail and sync the information to Upsales. 

Summary of actions needed to:

Log all incoming emails: Set up forwarding of emails from your user settings
Log all outgoing emails: Use the Chrome extension and set it to forward everything
Log specific emails: Use the Chrome extension

(manually forwarding emails to email@upsales.com won't work)

This article covers:

• What happens when you sync
• Activating the Gmail app in Upsales
• Installing the Chrome extension
• Connecting your Gmail account to Upsales
• Using Gmail Mail Sync
• How to sync incoming emails

You can also forward business-related emails using Upsales AI

What happens when you sync

• Send emails from Upsales using your Gmail account. Sent emails will then appear in your sent folder inside Gmail. Please note: opening a sent email in your Gmail means Upsales registers this an open event.
• Log your emails from Gmail into Upsales (with the Upsales Gmail Chrome extension)
• Track recipient actions. See if they’ve opened or clicked the email in Upsales

• Speed up and scale your prospecting by customising and sending one email to up to 100 recipients (bounces appear in Gmail, not Upsales)

Activating the Gmail app in Upsales

1. Click App directory:
   
   
   
   
2. From the Apps list, select Gmail
3. On the Gmail screen, select Activate:
   
   
   
   
4. Google will ask you to allow Upsales to send emails on your behalf
    
5. Click Allow

You're now ready to use the Gmail app with Upsales.  

Installing the Chrome extension

Want to sync information from emails created in Gmail? Complete the following steps:

1. Go to the Chrome Web Store to add Upsales Gmail Sync:
   
2. Select Add to Chrome.
3. Select Add extension.
4. Check the extension is active – otherwise emails won't sync

Now you need to connect your Gmail account with Upsales. Follow the steps below. 

Connecting your Gmail account to Upsales

The final part of setting up Gmail sync is to pair your Gmail account with your Upsales account.

Before you connect your account make sure you have activated the Gmail app in Upsales. Also make sure your Upsales email address is the same as your Gmail email address.

1. Click Gmail (under My profile) in your Upsales sidebar:
   
   
   
   
2. Toggle on the 'Enable the Gmail Chrome extension' button and copy the pairing code:
   
   
3. After installing the Upsales Gmail Mail Sync Chrome extension, go to your Gmail page and refresh
4. Click the Upsales logo:
   
   
   
5. Enter the pairing code from Gmail:
   
   
   
   
6. Click Connect

IMPORTANT

For the Chrome Extension to work, you have to turn on your sync in Chrome. The Google account you are logged in with in Chrome must be the same as the one you paired with Upsales.

Using Gmail Mail Sync

Within your Gmail account you can now:

• Create a new contact and company
• Match a contact to an existing company
• View the company card
• Log an email as a closed activity
• Use forwarding to automatically log incoming emails

Emails are logged by default. However, you can change this and prevent logging of:

• Specific emails
• Emails from specific people or domains
• All emails by default

How to prevent specific emails being logged

Open the email and untick the box next to Log email. To log an old email, open it and click Log email:

How to prevent emails from specific people or domains being logged

1. Click the Upsales icon in Gmail
2. Add the email address or domain in the field under Enter emails you want to exclude from logging. If you want to exclude a domain, put it in the format "@domain.com".
3. Click Save:
   

How to prevent all emails being logged by default

1. Click the Upsales icon in Gmail
2. Untick the box next to Log emails by default

How to sync incoming emails

1. Open Gmail, click Settings → More settings:
   
   
   
2. Click the Forwarding and POP/IMAP tab
3. Select Add a forwarding address, add email@upsales.com and click Next:
   
   
   
   
4. Click Proceed
5. Wait a few minutes and Upsales will confirm the sync. If no confirmation appears, exit and reopen Gmail. If the sync isn't confirmed, click Re-send email:
   
   
6. That's it! The sync should now be working.
7. Now select Forward a copy of incoming mail to (instead of the default Disable forwarding), and in the fields add email@upsales.com and keep Gmail's copy in the inbox (so emails aren't archived or deleted when forwarded):