You can prevent some tickets from reaching the Customer Support inbox. For example, tickets from non-corporate email domains, or specific email addresses.
This article covers:
How to exclude domains
- Click Customer Support → Ticket rules:
- Scroll underneath any ticket rules you've created, to the Exclude domains section
- Enter the domain name only, without www. or https. For example, yahoo or google. This will also exclude all domain extensions, such as .org or .com or .net:
- Click Add and then repeat Step 3 for each domain
How to exclude email addresses
- Click Customer Support → Ticket rules:
- Scroll underneath any ticket rules you've created, to the Exclude emails section
- Enter the email address and click Add:
- Repeat Step 3 for each email address