Articles in this section

• How to merge Customer Support tickets

  Want to merge and tidy up multiple support tickets? This article guides you through the process. ...

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• Relate to activities in Customer Support tickets

  You can relate to activities linked to the company, based on the activities they have ongoing.Thi...

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• How to add Customer Support custom fields

  This article covers how to: Add custom fields Restrict to specific field types Add custom fieldsC...

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• How to exclude domains and email from tickets

  You can prevent some tickets from reaching the Customer Support inbox. For example, tickets from ...

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• How to assign and unassign Customer Support tickets

  Discover how to change or remove support ticket assignees for you and your colleagues. Open the c...

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• How to edit Customer Support ticket types

  This is a feature in Customer Support that lets you create your own ticket types, to categorise a...

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• How to activate and deactivate ticket priority

  This is a feature in Customer Support that lets you prioritise your tickets based on your rules.T...

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• How to view support tickets related to a company or contact

  Are you prepareing for a meeting with a contact or company? You can check if they have any open o...

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