Articles in this section

• How to exclude domains and email addresses from Customer Support tickets

  You can prevent some tickets from reaching the Customer Support inbox. For example, tickets from ...

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• Customer support ticket types: How to edit

  This is a feature in Customer Support that lets you create your own ticket types to categorise an...

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• Customer Support: How to change ticket priorities

  This is a feature in Customer Support that lets you prioritise your tickets based on your rules. ...

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• How to view support tickets related to a company or contact

  Need to prepare for a meeting with a contact or company? You can check if they have any open or c...

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• How to create customer support tickets

  As well as receiving customer support tickets, you can create them inside Upsales. Here's how. Th...

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• How to receive customer support tickets

  Here's how to start receiving and resolving customer questions from inside Upsales. Your domain n...

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• How to add users to Customer Support

  How to give users access to the Customer Support feature. You need Admin access Activate Custom...

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