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Relate to activities in Customer Support tickets

Permission needed:
Customer Support access
Available with Product:
Customer Support

You can relate to activities linked to the company, based on the activities they have ongoing.

This article covers:

  • Activities you can relate to
  • Create activities


Activities you can relate to

  • Project/Service
  • To-do
  • Phone call
  • Appointment
  • Opportunity
  • Order
  • Subscription
  • Ticket

Screenshot 2025-03-07 at 14.05.54.png

 

Create activities

When creating activities, they get linked to the ticket. You can create:

  • Project/Service
  • To-do
  • Phone call
  • Appointment
  • Opportunity
  • Order
  • Subscription
  • Ticket

Screen Recording 2025-03-07 at 14.27.07.gif

 

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Articles in this section

  • Merge tickets in Customer Support
  • Relate to activities in Customer Support tickets
  • How to add Customer Support custom fields
  • How to exclude domains and email from tickets
  • How to assign and unassign Customer Support tickets
  • How to edit Customer Support ticket types
  • How to activate and deactivate ticket priority
  • How to view support tickets related to a company or contact

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