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Customer Support access

You can change or remove support ticket assignees for you and your colleagues.

  1. Open the created support ticket 
  2. To assign yourself, click Assign me:

    assign.png

  3. To assign a colleague, click the dropdown and select another user with a Customer Support licence. They will receive a notification:

    assign-user.png

  4. To unassign, click the X:

    unassign.png

  5. The updated assignees now show when you view the support ticket list:

    column.png

 

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