Discover how to change or remove support ticket assignees for you and your colleagues.

To assign or unassign tickets, you need a Customer Support licence yourself.

1. Open the created support ticket 
2. To assign yourself, click Assign me:
   
   
    
3. To assign a colleague, click the dropdown and select another user with a Customer Support licence. They will receive a notification:
   
   
    
4. To unassign, click the X:
   
   
    
5. The updated assignees now appear when you view the support ticket list:
   
   

The assignee of a closed or merged ticket can't be changed. Reopen a closed ticket before you change its assignee.

If you send a public reply on an unassigned ticket, the ticket is assigned to you.

Assign several tickets at once

1. In the support ticket list, select the tickets.
2. Click Update tickets.
3. Under Assignee, select a user, or select Unassign to remove the assignee.
4. Click Update tickets.