Articles in this section
-
Q: Do email bounces count towards the next tier?
A: Yes, all emails that you will try to send will be counted towards the next tier.
Read more -
Q: Why can I not see lead source under form submits?
If a visit is blocked, we won't be able to track the lead source. For instance, a common blocker ...
Read more -
Q: A contact wants to receive our mail campaigns again after unsubscribing. How can I resubscribe the person?
A: The contact can click "Unsubscribe" in your last mail campaign and is able to choose what they...
Read more -
How do I include/exclude assigned leads?
To exclude companies who already have a lead assigned in a segment: Under Exclude contacts, cli...
Read more -
How do I segment all contacts who have filled out any form?
Under Include contacts, select the Contacts button Select Form submit Leave the Is Any form fiel...
Read more -
What happens when you make a segment inactive?
Inactive segments are hidden in the default view of the Segments list. You can change the list so...
Read more -
Q: Who can edit a scheduled email campaign?
A: The user that created the email campaign.
Read more -
Q: How do I choose the language on an email campaign unsubscribe page?
A: Click Settings → Marketing → Email settings → Unsubscribe lists:
Read more -
Q: Do tags work in test emails?
A: No, tags in emails do not work in test emails.
Read more -
Q: Where does the email types come from?
A: They are connected to the unsubscribe lists. For every unsubscribe list you have you will have...
Read more -
Q: How do I add a new contact to an active flow?
A: You add the contact to the segment thats connected to the flow
Read more -
Q: How should the Google Tag Manager script be inserted?
A: When tracking forms and events, use the format below when inserting the script in the "Custom ...
Read more -
Q: What affects the bidding price when advertising?
A: Ad spaces are traded through demand-based virtual auctions. The more advertisers interested in...
Read more -
Q: Do automated emails from events count towards the next level of Marketing automation?
A: Yes they do.
Read more -
Q: Can I create custom website bundles when using Account-Based Marketing?
A: Yes, please contact Upsales support
Read more -
Q: What happens to mass emails when you have two account managers, and use the account manager tag as the sender?
A: It will choose the account-manager with the lowest ID.
Read more -
Q: How many characters can a form field with the type "textarea" contain?
A: The form field can contain up to 512 characters
Read more -
Q: What does "Last score update" mean in segments/journeys?
This means the last or most recent time a score has been updated. Last score update is separate t...
Read more -
Can I use custom fonts with forms and landing pages?
Yes, there are two ways to use custom fonts with forms and landing pages. Add a Google Font insi...
Read more -
How can I assign a lead, even though it already has a Journey status assigned?
A lead gets a Journey status assigned if the company or contact has been assigned to a rep in the...
Read more -
How should I use Journey statuses with segments?
With your Journey statuses configured, it's very easy to create segments based on where in the fu...
Read more -
What's the difference between a lead and an MQL?
A lead is a new company or contact who has interacted with your website, team and/or content. An ...
Read more -
How can I send an email to all contacts who have submitted a form?
You can create a segment that includes contacts who have submitted a form, including a date range...
Read more -
How can I avoid sending newsletters to email addresses that have bounced?
When setting up the segment you will use for the email campaign for the newsletter, make sure to ...
Read more -
Flows: How to use Snooze to delay an action
Snooze is a feature for delaying actions in a Flow. For example, sending a follow-up email two da...
Read more -
What happens when I update a template used in a flow?
If you make changes to a template that is used by a Flow, all changes to that template affect the...
Read more -
I've created a segment – why can't I see it on the contact card?
After creating a segment, wait up to one hour before viewing it on the contact card.
Read more -
How do I include/exclude companies with multiple postcodes?
Use segments. Imagine you want to: Include companies with postcodes 122 40–122 50 and 133 10–133...
Read more -
Why doesn't my form update on my website?
Answer 1: Cache Try clearing your browser cache. Answer 2: Custom code Forms created with custom ...
Read more -
Why aren't I receiving email notifications about form completions?
This happens when a form field is added after the notification email event was created. Solution...
Read more