You can change the terms of a subscription, either during the current term or when creating a new subscription.
- Click Sales & CRM → Subscription:
- Either click on the existing subscription or create a subscription
- Click the Plan a future change button:
- Select when the change should take effect: Within the current period, Within the renewal period (shown once a renewal period has been planned) or Plan renewal period.
Planning a change within the current period
- Click Within the current period (or Within the renewal period) and click Choose the day for the change. A period that runs until further notice cannot have planned changes, so its card cannot be selected:
- Click the date of the planned change
- If making multiple changes, click Plan another change and select the dates. Otherwise click Plan the change:
- If the dates don't align with the existing order, for example no longer on the 31st of every month, Upsales will automatically show an explanation:
- Select the products or services to be included in each period
- The bar chart shows how the subscription progresses, including any changes to pricing or products:
- Save your changes, and your subscription is now set up with changes on certain dates.
Plan a change in a subscription on renewal
- Click Sales & CRM → Subscription:
- Either click on the existing subscription or create a subscription
- Click the Plan a future change button:
- Click Plan renewal period and the Plan renewal period button:
- A renewal period is added to the subscription that allows you to make adjustments to your subscriptions from renewal and forward.
- The start date automatically follows the previous period's end date
- Make any changes to the information and click Save
Any questions?