This feature helps you maintain healthy relationships with your contacts, by limiting the number of emails they receive from your organisation.
Over-communication can lead to email fatigue, decreased engagement, and even unsubscribes. With this feature, you can control the frequency of emails sent to your contacts. You can ensure they receive only relevant and necessary information. You also reduce the risk of being seen as spamming or overwhelming them.
This article covers:
How to set a limit when the warning should appear
- Click Settings → Marketing → Email settings:
- Scroll down to Warn users when overworking contacts in emails
- Set the maximum number of emails a contact should receive (1 to 1000) and the time period in weeks (1 to 12). A value outside these ranges is changed to the nearest allowed value:
How a user will see the warning
The warning appears in the recipient step of an email campaign. It shows how many of the selected contacts have already received the limit of emails or more during the period. Only emails sent from email campaigns count toward the limit.
The user can either send to these contacts anyway, or click Exclude from email to remove them from the recipients: